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FAQ

SECTORS AND GEOGRAPHIES SERVED

WHAT SECTORS DOES PAYINK SERVE?: 1. Lawfirms: immigration, family, bankruptcy, claims management, personal injury, wills, real estate / conveyancing
2. Accountants / CPAs: CPAs, CAs, CCAs, management accountants
3. Dentists: private dentists
4. Pets: vets, online pet shops
5. Clubs and associations: sports clubs, social clubs, trade bodies, industry associations
6. Real estate: private landlords, professional landlords, property management companies
7. Charities / non-profit: charities, non-profit organisations
WHAT GEOGRAPHIES DOES PAYINK SERVE?: Payink currently operates in the USA, the United Kingdom and European Union. We have plans to expand across other geographies in the future.

NOTIFICATIONS & REMINDERS

CAN I SELECT AS TO WHETHER TO SEND EMAIL OR SMS NOTIFICATIONS AND REMINDERS OR BOTH?: Yes – absolutely. We normally recommend selecting one or the other so that you do not over-burden your clients, but you can customise that easily.You can also select English or Spanish as the client’s preferred language for communications.
CAN I CUSTOMISE THE PAYMENT / INSTALMENT PLAN TO SUIT MY BUSINESS AND MY CLIENTS?: Yes – you can select a PayNow option for clients or spread payments over 3, 6, 9, 12 or 15 months.

BENEFITS

HOW MUCH ADMIN TIME CAN I EXPECT TO SAVE BY USING PAYINK?: On average, with Payink’s solution, you can expect to save about 50% of admin time from chasing outstanding payments and manual reconciliations.
HOW MUCH CAN I EXPECT TO REDUCE MY PAYMENT PROCESSING COSTS BY USING PAYINK?: On average, you can expect to save 33% via reduced payment processing costs. Some of the businesses using Payink have achieved up to an 80% reduction in payment processing costs. We will guide you on how much savings are possible in your case, as well as how to achieve them.
CAN I CHOOSE JUST ONE OF THE MODULES FROM PAYINK (E.G. ACCOUNTS RECEIVABLE MANAGER OR PAYMENT OPTIMISER)?: Absolutely – most of our businesses start off with one and they add different modules over time.
IS PAYINK SECURE AND COMPLIANT?: Compliance and security are at the core of our financial technology software.
Payink is GDPR (post Schrems II) and California Consumer Privacy Act compliant. Data for US and EU is separated at its core; there is enterprise-grade encryption of data; compliant user access (least privilege basis); no credit card / bank account data is stored; DPAs are updated for Schrems II GDPR compliance.
Payink is built on Amazon Web Services secure infrastructure with redundancy, scalability and resilience; it incorporates enterprise-grade encryption of data; compliant user access settings (least privilege basis); two factor authentication; DDoS / firewall protection; and no credit card / bank account data is stored.

STARTING OUT WITH PAYINK

WILL I GET LOCKED DOWN IN LONG TERM CONTRACT?: No – Payink offers flexible contracts, and you can cancel at any time by giving 90 days notice.
WHAT DO I NEED TO DO TO START A CONTRACT?: Contact us for a brief demo where one of our customer representatives will walk you through the solution. We will provide a short, easy-to-read Order Form straight after the demo and we can set you up within 24 hours.
DO I NEED TO REPLACE MY EXISTING CRM / PRACTICE MANAGEMENT SOFTWARE TO USE PAYINK?: No - Payink integrates with and works seamlessly with the leading CRM and practice management software providers.
DO I NEED TO REPLACE MY EXISTING PAYMENT PROCESSOR TO USE PAYINK?: No - Payink integrates with and works seamlessly with the leading payment processing providers.
WILL PAYINK REPRESENTATIVES HELP ME GET GOING?: Yes – we can do all the set up on your behalf and we will get you up and running within 24 hours.
CAN YOU PROVIDE SOME TRAINING FOR OUR STAFF?: Yes – we can do FREE 2hr online training for your staff to help them get going.

COSTS AND DISCOUNTS

HOW MUCH DOES PAYINK COST TO USE?: We charge subscription fee of $10.99 / month plus a percentage fee (billed monthly) based on the Total Processed Volume.
DO I NEED TO PAY EXTRA FOR THE AUTOMATIC REMINDERS SENT TO MY CLIENTS?: No – we cover those costs.
CAN I GET A DISCOUNT IF I AM A MEMBER OF INDUSTRY ASSOCIATION?: Yes - for members of industry associations that are partners of Payink, we offer 6 months FREE monthly subscription fees. Talk to our customer representative as part of the demo session.